Customer pays for return shipping. Returns need to be made within 14 days from receipt of the merchandise; exceptions will be made for holiday shopping. Email us at email@example.com for a return authorization prior to shipping the merchandise back to Christopher’s Boutique 121 South Court St Circleville, Oh 43113. Please Do Not ship the merchandise to the warehouse. All merchandise will be inspected and may be returned if all tags are attached be returned unworn. We are happy to exchange merchandise for size, color, or style with free shipping. If an exchange is not made for new merchandise the Free Shipping charges will be deducted from the refund. Please feel free to call us 740-474-7916 10-5 EST M-S with any questions or concerns. We are here to give you the superb customer service and I answer questions from emails during the weekend at all times. I hope this helps and we are here to make your shopping online an awesome experience with a personal touch.